Refund & Cancellation Policy
Short version: cancel yourself at any time from your billing page, you keep access to the end of what you paid for, and if something genuinely went wrong on our side, tell us and we will make it right.
Free trials
Where a plan is offered with a free trial, a payment method is required to start it. Cancel before the trial ends and you are charged nothing at all. If you do not cancel, the subscription converts automatically at the plan price shown to you at checkout.
Cancelling
Sign in at my.distressradarflow.com, open Settings → Billing, and cancel your plan there. Or email support@distressradarflow.com from the email address on the account and we will cancel it for you. We will never make you sit through a retention call.
Cancellation stops the next renewal. You keep full access until the end of the period you have already paid for. Before your access ends, export your contacts, notes and recordings; ask us if you need help doing that.
Subscription refunds
Subscription fees are charged in advance and are generally non-refundable, including for partial periods after a cancellation, because the platform, numbers and county data for that period have already been provisioned and delivered.
That said, we would rather keep a fair reputation than a bad month's revenue. Email support@distressradarflow.com and we will review any request, and we will normally refund in situations like these:
- We failed to deliver. The platform was unavailable for a material part of your billing period because of a problem on our side, or a county you paid for produced no leads for an extended period because of a problem on our side.
- A duplicate or mistaken charge, or a subscription you cancelled that billed anyway.
- You were charged after a trial you had already cancelled.
- An accidental renewal you tell us about promptly and where you have not meaningfully used the new period.
What we will not refund: a period in which you had normal access and simply did not use the platform or work the leads; dissatisfaction with lead volume in a county where the filings genuinely were what the county filed; or results that depended on your own outreach. Volume varies by county and by week, and no one, including us, controls how many notices get filed.
Approved refunds go back to the original payment method, normally within 5 to 10 business days depending on your bank.
Usage charges and wallet balances
Texting, calling, phone numbers, carrier registration fees, email sending and AI usage are metered and deducted from a prepaid wallet in your account, which refills from your card at the threshold and amount you set. Usage that has already occurred is not refundable, because the carrier or provider has already charged us for it, and carrier registration fees are non-refundable whether or not the registration is approved. An unused wallet balance is not refunded on cancellation except where the law requires it; lower your refill amount ahead of cancelling so the balance runs down. If you believe a usage charge is wrong, email us with the line item from your billing page and we will check it against the provider's record.
Before you dispute a charge
Please email us first. A chargeback takes weeks, freezes the account while it runs, and in almost every case we could have simply refunded you the same day. We answer support mail from a real person.
Contact
Lone Star Elite Roofing, LLC d/b/a Distress Radar Flow
4606 FM 1960 Rd W, Suite 400, Houston, TX 77069
support@distressradarflow.com
This policy works alongside our Terms of Service.