Terms of Service

These terms are a contract between you and Lone Star Elite Roofing, LLC, a Texas limited liability company doing business as Distress Radar Flow ("Distress Radar Flow", "we", "us"). By subscribing to or using the platform you agree to them.

1. What the service is

Distress Radar Flow is a software subscription for real estate investors and wholesalers. It combines (a) a customer relationship management platform delivered at my.distressradarflow.com and built on the HighLevel platform, including pipelines, calendars, websites, automations and messaging; (b) a set of AI assistants we call the Deal Team, which can answer inbound calls and messages, send follow-up texts, and qualify and book appointments inside your account; and (c) a daily feed of public records collected from county clerks, courts and tax offices, such as foreclosure postings, lis pendens, probate filings, tax delinquency and tax sale records, and pre-probate obituary matches, delivered into that platform. Plans differ in the counties, seats and services included; the current contents of each plan are described on our pricing page and at checkout.

We provide software and information. We are not a real estate brokerage, law firm, title company, lender, debt collector, credit reporting agency, telemarketing bureau or investment adviser, and we do not provide legal, financial, tax or brokerage advice.

2. Your account

• You must be at least 18 and able to enter into a binding contract, and you use the platform for business purposes.
• You are responsible for everything done under your account, including by your users and by AI assistants you enable, and for keeping credentials secret. Tell us promptly at support@distressradarflow.com if you believe your account has been accessed by someone else.
• Your subscription covers the seats included in your plan. Sharing logins outside your organization, or reselling access, is a breach of these terms.
• You must give us accurate account, business and billing information and keep it current. Telephone carriers require accurate business registration for messaging; providing false registration details is a breach and may cause carriers to block your numbers.

3. Subscriptions and billing

Subscriptions are billed in advance on a recurring basis, monthly or annually as selected at checkout, and renew automatically until cancelled. Payments are processed by our third-party payment processor; we never see or store your full card number. The price, billing interval and any trial period are shown to you at checkout before you confirm.

Free trial

Where a plan is offered with a free trial, a valid payment method is required to start it. If you do not cancel before the trial ends, the subscription converts automatically and the plan price is charged.

Cancelling

You may cancel at any time from Settings → Billing inside your Distress Radar Flow account, or by emailing support@distressradarflow.com from the email address on the account. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Price changes and taxes

We may change plan prices for future billing periods on at least 30 days' notice to the email on your account. Stated prices exclude any taxes we are required to collect, which will be added where applicable. Refunds are governed by our Refund Policy.

Failed payments

If a payment fails we may retry it and may suspend access, including messaging and calling, until the balance is settled. An account left unpaid may be closed.

4. Usage charges: texting, calling, numbers and AI

Text messages, MMS, voice minutes, call recording and transcription, phone number rental, carrier registration fees (including A2P 10DLC registration), email sending, AI conversation and voice minutes, and similar metered services are charged per use at the rates shown in Settings → Billing in your account. These charges are deducted from a prepaid wallet balance. When the balance falls below the threshold you set, your card on file is charged automatically to refill the wallet by the amount you set. You control both the threshold and the refill amount, and you can see every usage line item in your billing page. Usage charges are non-refundable once the usage has occurred, and a remaining wallet balance is not refundable except as required by law.

Carrier and provider rates change from time to time; when they do we update the rates in your billing page, and usage after the change is billed at the new rate.

5. County leads and coverage

Your plan includes a set number of counties. Additional counties may be added for the published add-on price. Coverage depends on what each county makes available and how. County systems change, go offline, restrict access or alter what they publish, sometimes without notice. We may add or discontinue counties, and volumes vary from county to county, week to week and by filing type. We do not guarantee any minimum number of leads. If we discontinue a county you are paying for, contact us and we will move you to another county or credit the affected portion.

6. The data, and what you may do with it

Subject to these terms and while your subscription is active, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the records we deliver for your own real estate investing business: researching, contacting and marketing to the property owners and representatives identified, and working the resulting opportunities.

You may not:

• resell, sublicense, republish, syndicate or otherwise redistribute the data, in whole or in part, whether or not for a fee;
• share it with anyone outside your organization, or use it on behalf of a third party who would otherwise need their own subscription;
• use it to build, train or populate a competing product, list, database or model;
• scrape, bulk-export by automated means, or reverse engineer the platform or its APIs beyond the export features we provide.

Access is not exclusive. Other subscribers in your county receive the same records, and the underlying filings are public records available to anyone who collects them. We do not promise that you will be the only person contacting a given owner.

7. Your compliance obligations

You agree that you are solely responsible for complying with every law and rule that applies to your outreach, including but not limited to the Telephone Consumer Protection Act (TCPA) and its rules on autodialed and prerecorded or artificial-voice calls and texts, the Telemarketing Sales Rule, federal and state Do-Not-Call registries and calling-time restrictions, state telemarketing, text-messaging and call-recording consent laws, CAN-SPAM, wireless carrier and CTIA messaging rules and A2P 10DLC registration requirements, the Fair Housing Act and fair-advertising rules, and any licensing rules that apply to you in your state.

Where we supply a phone number with a lead we may also supply the Do-Not-Call status we have on record for it. That is information, not permission and not legal advice. DNC and litigator data can be incomplete or out of date, registration status changes, and the compliance decision for every call and text is yours. Scrub against a current DNC source and take your own legal advice on your calling and texting practices.

Probate and pre-probate records identify people who have recently lost someone. Several jurisdictions place specific limits on soliciting the recently bereaved and on soliciting parties to a pending court matter. Know the rules where you operate before you make contact.

You will not use the data for any purpose covered by the Fair Credit Reporting Act, including decisions about credit, insurance, employment or tenant screening. This data is not a consumer report and must never be used as one.

8. The AI Deal Team

The AI assistants in your account operate under your instructions, your scripts and your settings, using your phone numbers and your business identity. You are responsible for what they say and do. In particular you agree to: obtain any consent the law requires before an AI assistant calls, texts or records a person; ensure the assistant identifies itself truthfully as automated where the law or carrier rules require it; review the assistant's conversations regularly; and switch an assistant off if it is behaving in a way you did not intend. AI output can be wrong, incomplete or inappropriate. Do not rely on an AI assistant to make legal, financial or contractual commitments on your behalf; any offer, price or agreement it communicates is yours to confirm.

9. Accuracy and no guarantee of results

Records come from county sources and third-party data providers. We clean, resolve and review them, but we do not warrant that any record, address, name, valuation, phone number, date or status is accurate, complete or current, and county sources themselves contain errors, omissions and delays. Verify anything you rely on before you act on it, particularly auction dates, legal status and the identity of a decision maker.

Nothing on our site or in our marketing is a promise of income, deals, contracts or results. Any figures we publish are illustrative, not typical, and not a projection of what you will achieve. What you get out of this depends on your market, your effort and your skill.

10. Acceptable use

You will not use the platform to harass, threaten, defraud or stalk anyone; to send messages the recipient has not consented to where consent is required; to spoof caller identity or impersonate another person or business; to interfere with or gain unauthorized access to our systems or another customer's data; to circumvent usage, seat or county limits; to introduce malware; or for any unlawful purpose. We, our platform provider and telephone carriers may throttle, filter or block traffic that violates messaging rules or threatens the stability or security of the platform, and carriers may suspend numbers for spam complaints without notice to us.

11. Intellectual property

The underlying public records are not owned by anyone. Our compilation, enrichment, scoring, configurations, AI prompts and scripts, documentation and brand are ours and stay ours, and the platform software belongs to us and our licensors. Nothing here transfers ownership of anything to you beyond the licence in section 6. You keep ownership of the contacts, notes, recordings and other content you create in your account, and you grant us and our platform provider the licence needed to host and process it in order to run the service.

12. Suspension and termination

You may cancel at any time as described in section 3. We may suspend or terminate your access if you materially breach these terms, in particular sections 6, 7, 8 or 10, if payment fails, if a carrier or platform provider requires it, or if we are required to by law. Where the circumstances allow it we will tell you first and give you a chance to fix the problem. On termination your licence to the data ends; you must stop using it and delete exports still in your possession, except where you are required to retain records by law. You may export your own contacts and notes before your access ends; ask us if you need help.

13. Disclaimers and limitation of liability

The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. Telephone and messaging delivery depends on carriers and providers we do not control.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, lost business, lost data or lost opportunity, even if advised of the possibility. Our total aggregate liability arising out of or relating to the service is limited to the amount you paid us in the twelve months immediately before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

You will indemnify and hold us harmless from claims, penalties and costs arising out of your use of the data, the platform or the AI assistants, including any claim that your calls, texts, emails or mail violated a law or rule described in section 7.

14. Changes to these terms

We may update these terms. If a change is material we will give notice by email or in the platform before it takes effect, and the "Effective" date at the top will change. Continuing to use the service after a change takes effect means you accept the updated terms. If you do not accept them, cancel before the change takes effect.

15. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. The exclusive venue for any dispute is the state or federal courts located in Harris County, Texas, and both parties consent to that jurisdiction. Before filing anything, please email support@distressradarflow.com; nearly everything is faster to fix directly.

16. Contact

Lone Star Elite Roofing, LLC d/b/a Distress Radar Flow
4606 FM 1960 Rd W, Suite 400, Houston, TX 77069
support@distressradarflow.com